CUSTOMER SERVICE

DELIVERY & RETURNS

DELIVERY INFORMATION

We offer Free UK mainland standard delivery on orders £50+ whether you have an account with us or use the ‘guest’ checkout option.

Sign up for an account with us and you will earn reward points every time you shop with us, to find out more visit the Reward Points page.

Standard Delivery (2 – 5 business days)

  • £4
  • Free UK Mainland delivery on orders £50+

Next Day UK Delivery (1 – 2 business days)

  • £8
  • Order by midday (12pm), Monday – Thursday

RETURN/EXCHANGE INFORMATION

We offer an easy, no hassle 30-day returns policy. You can return or exchange any item (some exceptions* apply) for any reason within 30-days. All we ask is that you cover the return postage. Sammylou is a small independent business and we are currently unable to cover the postage costs for any returns or exchanges. Although as we grow, this is something we aspire to provide in the future.

Instructions on how to return or exchange an item are included in your order confirmation email. If you need further help with a return or exchange please visit the Contact Us page for ways to get in touch with us.

*Exceptions

Earrings cannot be returned or exchanged due to health protection and hygiene reasons.

Please visit the Terms & Conditions page to read our full return/exchange policy.