To track the status of your order, enter your Order ID and email address in the fields below. Your Order ID can be found in your order confirmation email, and your email address should be the billing email address you used during checkout.
- PROCESSING: Your order is being processed and has not been dispatched yet
- ON HOLD: Awaiting payment or stock is reduced and we need to confirm payment
- COMPLETED: Your order has been dispatched
- CANCELLED: Cancelled by us or you
- REFUNDED: Your order has been fully or partially refunded
- FAILED: Payment failed or was declined by the card issuer
If you need further help with an order, please visit the Contact Us page for ways to get in touch with us.