CUSTOMER SERVICE

TECHNICAL ISSUES

SECURITY COMPATIBILITY ISSUES

At Sammylou we take security very seriously. When shopping with us it may be possible that you are unable to complete your purchase because your current browser is not compatible with our security protocols. Make sure you are using a trusted browser and that it has been updated to the latest software version.

GENERAL PROBLEMS ACCESSING OR SHOPPING AT SAMMYLOU

If you experience any general problems, we recommend that you first check and make sure that you have the latest updates and security patches installed on your operating system. If you still encounter any problem using our site, please get in touch with Technical Support and we will try to help.

Email: help@sammylou.co.uk

To help us investigate your problem, please try to include as much of the following information as possible.

  • What operating system you were using (e.g. Windows 10, Mac OS 10.6.8)
  • Your internet browser (Microsoft Edge, Google Chrome, Firefox, Safari)
  • Which page/s you were trying to access
  • What date/time the problem occurred

PROBLEMS WITH YOUR SHOPPING BASKET

If products disappear from your shopping basket, this is most likely because you are using your internet browser’s ‘back’ button instead of using one of the options on the product page, e.g. Continue Shopping or View Basket.

If you still experience problems, you can try deleting your internet browser’s cookies. View your browser’s help section for information on how to delete cookies.