PLEASE GET IN TOUCH TO GET HELP WITH ANY QUESTIONS YOU MAY HAVE REGARDING:

  • Products you have purchased
  • Pre-sale questions/advice
  • Assistance with an order or exchange/returns
  • Account issues
  • Technical or accessibility issues

SAMMYLOU ONLINE SHOP ASSISTANCE

For help with products, existing orders or to exchange/return an item, please visit our Contact Us page.

TECHNICAL OR ACCESSIBILITY ISSUES

At Sammylou we take security very seriously. You may encounter technical issues if your browser is not compatible with our security protocols. We recommend that your browser is always updated to the latest version or that you install a compatible version.

GENERAL ACCESSIBILITY ISSUES

If you are having problems accessing or buying from our website, we recommend that you have the latest updates and/or security patches for your operating system (OS). If you are still experiencing difficulties using our site, please visit our Contact Us page to get in touch. To help us resolve your problem, please try and include as many of the following details as possible.

  • Your operating system (e.g. Microsoft Windows 10, Apple MacOS 11.2.3)
  • Your internet browser (e.g. Microsoft Edge, Mozilla Firefox, Google Chrome)
  • Which page (URL) you encountered the problem
  • What time the problem occurred

I'M HAVING PROBLEMS WITH MY SHOPPING CART/CHECKOUT 

If you add products to your shopping cart and you find they disappear, this may happen when you use your browser's back button rather than using our website navigation. If you are still having problems, please make sure that your browser is not blocking our essential/strict cookies, to find out more information please visit our Cookie Policy page.

I CAN'T SIGN IN TO MY ACCOUNT

Please make sure that you are using the same email address and password that you used when you created your account with us. If you find that your details are not recognised or you have forgotten your password, just use the 'Forgot your password?' link on our Sign In page. An email will be sent to the address that you signed up with containing a link that will enable you to update your password.