WHAT ARE OUR SHIPPING OPTIONS?
During checkout you can choose your preferred shipping option. We aim to process your order within 2 business days, orders placed over the weekend will be processed on a Monday.
We offer the following shipping options:
Standard Shipping (arrives 2 - 4 business days)
- Processed within 2 business days
Express Shipping (arrives 1 - 2 business days)
- Processed same-day if ordered before 12pm Monday - Thursday
WHAT IS OUR RETURNS POLICY?
All purchases at Sammylou have a 30-day returns policy (some exceptions apply).
We pride ourselves on retailing quality products but if something isn't right for you don't worry, we're on your side. When you shop at Sammylou, we give you 30 days from when you receive an order in which to return it. So if an item arrives damaged, it didn't meet your expectations, or you simply changed your mind, you have zero-risk knowing that you can return items (some exceptions apply) for any reason within 30 days.
Please note, delivery charges are non-refundable, and the buyer is responsible for the cost of the return postage.
How do I exchange/return an order?
To start an exchange/returns request please visit our Contact Us page. Make sure to get in touch within 30-days of receiving your order. You'll also need to include your order number and email address. We'll then contact you to let you know what to do. Once we receive your purchase we'll refund you within 7 days.
What about damaged or faulty items?
We're confident in the products that we sell, but if an item arrives damaged or faulty you can return it within 30 days of receiving it. Some products have specific guarantees or warranties and can be returned outside of the 30 days, please check the product packaging or documentation for details or Contact Us for more information.